Copied Customer Loyalty in Third Party Logistics Relationships
Customer Loyalty in Third Party Logistics Relationships
Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize higher profit margins, and avoid new customer acquisition costs. In order to effectively manage customer loyalty, 3PLs need to be aware of the factors that influence loyalty. In addition, they have to understand the effects of different relationship conditions and cultural background on loyalty formation. These issues are addressed in the present book. First, a model of customer loyalty and its determinants is developed, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. Effects of different relational factors on the customer loyalty model are identified and cultural differences between Germany and the USA are revealed.
Price Comparison
| Seller | Contact Seller | List Price | On Sale | Shipping | Best Promo | Final Price | Volume Discount | Financing | Availability | Seller's Page |
|---|---|---|---|---|---|---|---|---|---|---|
|
BEST PRICE 1 Product Purchase
|
|
$84.99 | $84.99 |
|
$84.99 | See Site | In stock | Visit Store |
Reviews
Questions & Answers
Florengeschichte im Spiegel bltenkologischer Erkenntnisse
$59.99
Proceedings of the 2022 USCToMM Symposium on Mechanical Systems and Robotics
$279.99
Progress in Cryptology AFRICACRYPT 2014
$54.99
Chromosome Atlas: Fish, Amphibians, Reptiles and Birds
$99.00
Global Neurosurgery
$99.99
Projektmanagement
$159.99
Abschied von der Reparaturkultur
$44.99
Towards a just climate change resilience
$69.99
Little Scholastic-Baby Days Bilingual: Beb cuenta / Baby Counts
$4.46
Vocal Fold Injection
$129.99
Language Contact and Lexical Enrichment in Israeli Hebrew
$109.99
Praktische Stanzerei Ein Buch fr Betrieb und Bro mit Aufgaben und Lsungen
$59.99
Lokale Verformungsevolution von im Elektronenstrahlschmelzverfahren hergestellten IN718-Gitterstrukt
$84.99
Narrating Class in American Fiction
$54.99
Guanidino Compounds in Biology and Medicine
$169.99
Human Factors and Decision Making: Their Influence on Safety and Reliability
$109.99
Intelligent and Transformative Production in Pandemic Times
$379.99
Kosmische Strahlung
$69.99
Automatische Konfiguration von Echtzeit-Ethernet
$74.99
Geometric Aspects of General Topology
$159.99
Geldanlage und Steuer 2015
$64.99
Freude an Geometrie Zum Gedenken an Hans Schupp
$49.99
The Inflatables: The Inflatables in Air to the Throne
$5.24
Planting A Rainbow (Hardcover)
$17.99
Ancient Philosophy of the Self
$169.99
Beyond Interpretivism? New Encounters with Technology and Organization
$54.99
Thomas Hardy: Art and Thought
$29.99
Dermatomyositis
$84.99
Am Anfang war die Verschwrungstheorie
$19.99
Catching Fire
$11.24
Mathematik fr Informatiker
$34.99
Socialist Economic Development and Reforms
$74.99
Investigations in Computational Sarcasm
$109.99
Highly Anisotropic Crystals
$169.99
Hauptsache Gesundheit
$29.99
Computer Vision and Machine Learning with RGB-D Sensors
$54.99
Multimedia and E-Content Trends
$84.99
Global Cooperation and G20
$84.99
The Material Culture of Steamboat Passengers
$84.99
Digital Functions and Data Reconstruction
$54.99
