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Serviceology for Services

Serviceology for Services

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9789811531170
Condition
New
Product Description

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

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