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Der zufriedene Patient
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Der heutige Patient ist mndig! Der Patient als "Kunde" erwartet Gesundheitsversorgung in hchster Qualitt und mit bestem Service. Der niedergelassene Arzt kann mit seiner Praxis nur erfolgreich sein, wenn er besser ist als die Konkurrenz. Optimierte Ablufe fr Diagnostik und Therapie mit kurzen Wartezeiten bedeuten hhere Patientenzufriedenheit. Mit dem optimalen Einsatz der vorhandenen Ressourcen (Personal, Rume, Gerte) Qualitt fr den Kunden sichtbar machen und betriebswirtschaftlich erfolgreicher sein. In diesem Buch erhlt der engagierte Arzt - orientiert an den neuesten Standards der Qualittssicherung - eine Vielzahl von praxisorientierten Vorschlgen mit Checklisten und Tipps.
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