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Call Center Lexikon

Call Center Lexikon

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783834905949
Condition
New
Product Description

Rund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bereichen Organisation, Management, Technik und Praxis entwickelt. Das "Call Center Lexikon" liefert eine umfassende bersicht ber die gebruchlichsten Begriffe und erklrt diese kurz und verstndlich. Die alphabetische Gliederung ermglicht eine schnelle Orientierung. Eine wertvolle Arbeitshilfe, die auf den Schreibtisch jedes Call-Center-Managers und -Mitarbeiters gehrt!.

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