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Reklamationsmanagement als Reklame

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Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783834982926
Condition
New
Product Description

Mchten Sie souverner mit Beschwerden umgehen knnen? Und verrgerte Kunden durch professionelles Reklamationsmanagement zurckgewinnen? Doris Stempfle, Lothar Stempfle und Ricarda Zartmann pldieren dafr, in jedem Kunden den Menschen zu sehen. Die Autoren zeigen auf, wie Sie sich optimal auf Reklamationsgesprche vorbereiten, und geben Ihnen einen Leitfaden an die Hand, den Sie flexibel einsetzen knnen. Auerdem erhalten Sie Tipps, wie Sie Reklamationen nachbereiten und sie sogar zu einem Akquisitions- und Verkaufsinstrument machen. Checklisten und Formulierungshilfen untersttzen Sie in schwierigen Gesprchssituationen. Ein inspirierender Ratgeber fr alle, die Reklamationen als gute Reklame nutzen wollen!.

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