Copied Servicebasierte Planung und Steuerung der IT-Infrastruktur im Mittelstand
Servicebasierte Planung und Steuerung der IT-Infrastruktur im Mittelstand
Die steigende Komplexitt in der geschftsprozessuntersttzenden Leistungserstellung erfordert neue Wege in der IT-Servicestrukturierung. Simone Rudolph entwickelt ein umfassendes Modell zur servicebasierten Planung und Steuerung der IT-Infrastruktur, das einen konkreten Lsungsansatz fr den Anwendungskontext mittelstndischer Unternehmen liefert. Auf der Grundlage einer empirischen Untersuchung entwickelt die Autorin drei aufeinander aufbauende Modellkomponenten zur Strukturierung des IT-Leistungsangebots, zur Prozessgestaltung der Planung und Steuerung sowie zu deren qualitativer Bewertung.
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