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Konfliktmanagement im Unternehmen
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Das Buch stellt anhand zahlreicher Praxisbeispiele dar, wie Konflikte in Unternehmen traditionell gehandhabt werden und welche komplementren Formen der Konfliktbearbeitung es gibt. Der Autor erlutert diese innovativen Methoden und stellt ihre Einsatzmglichkeiten nachvollziehbar dar. Mediation wird als wirkungsvolle neue Form der Konfliktlsung ins Zentrum der Betrachtung gestellt. Der/die Leser/in erfhrt, wie er/sie vorgeht, um Konflikte effizienter als bisher zu bearbeiten. Die Gesprchstechniken sowie die Fragetechniken der Mediation werden leicht verstndlich erklrt. Ein Vorgehensmodell und zwei Fallstudien zur Einfhrung von Mediation in Organisationen runden das Buch ab.
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