Copied Qualittsurteile in Patientenbefragungen
Qualittsurteile in Patientenbefragungen
Patientenbefragungen sind fr die Sicherung und Verbesserung der Qualitt von Gesundheitsdienstleistungen wesentlich. Basierend auf den Besonderheiten der Arzt-Patient-Beziehung stellt Yasemin Mehmet dar, welche Erwartungen Patienten an rztliche Konsultationen haben und was Qualitt aus Patientensicht ausmacht. In einer empirischen Untersuchung analysiert sie, welche Erfahrungen Patienten in Krankenhusern machen und wo Patienten Strken und Schwchen von Gesundheitsdienstleistungen sehen. Abschlieend zeigt die Autorin die Perspektiven von Patientenbefragungen auf.
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