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Arbeitgeber Patient - Kundenorientierung in Gesundheitsberufen
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Als Mitarbeiter im Gesundheitsberuf sind Sie hufiger mit anspruchsvollen Patienten konfrontiert. Der Autor zeigt mit Praxistipps und Beispielen, wie Sie in schwierigen Situationen ruhig bleiben, professionell auftreten und sich selbst schtzen. Die 2. Auflage wurde um folgende Themen erweitert: Situationen deeskalieren, eigene Emotionen regulieren und mit Beschwerden umgehen. Sie lernen wie Kundenorientierung gelingt und der Perspektivwechsel Patienten sind Kunden, die Zufriedenheit aller Beteiligter steigern kann.
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