Compare Prices | Create Shopping Lists with Price Drop Alerts | Set Coupons, Promo Codes & Sales Alerts | Get Access to Exclusive Deals and Much More... All in One Place | Read all about it here

Call Center Management in der Praxis

Call Center Management in der Praxis

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783642171505
Condition
New
Product Description

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von auen eingehen. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunchst wird die Frage errtert, wie man die Performance des Call Centers misst - aus der Sicht der Anrufer wie aus der Sicht der Betreiber. Anschlieend erfhrt der Leser, wie insbesondere bei groen Call Centern effiziente Strukturen aussehen und wie nicht. Im dritten Teil des Buches wird die Planung der tglichen Ablufe dargestellt. Das Buch richtet sich an Praktiker im Call Center Management. Die Ausfhrungen sind jedoch auch fr Studenten geeignet.

Available Colors
Available Sizes
1 Offer Price Range: $39.99 - $39.99
BEST PRICE

Single Product Purchase

$39.99
@ Link.springer.com     BUY Now

Price Comparison

Seller Contact Seller List Price On Sale Shipping Best Promo Final Price Volume Discount Financing Availability Seller's Page
BEST PRICE
1 Product Purchase
@ Link.springer.com
Contact Store Call Store Contact Support
$39.99 $39.99

$39.99
See Site In stock Visit Store

Similar Products

Boundary and Interior Layers, Computational and Asymptotic Methods BAIL 2018

$109.99

Karen's Worst Day: A Graphic Novel (Baby-Sitters Little Sister #3) (Hardcover)

$17.24

Zur Logik kollektiver Entscheidungen

$59.99

Chinas Role in Global Governance

$129.00

Logics in AI

$84.99

Denkmalschutz-Kompendium

$74.99

China's National Balance Sheet (2015): Leverage Adjustment and Risk Management

$109.99

Ethics and Emerging Technologies

$84.99

Common Phonology of the Chinese Dialects

$109.99

A Theory of Full Employment

$129.00

Art, Science, and Diplomacy: A Study of the Visual Images of the Macartney Embassy to China, 1793

$119.99

Mathematical Summary for Digital Signal Processing Applications with Matlab

$169.99

Stereochemistry II

$39.99

Mobile Agents

$39.99

Performance-Based Seismic Engineering: Vision for an Earthquake Resilient Society

$169.99

Modernization and Urban Water Governance

$169.99

Prehistoric Exchange Systems in North America

$219.99

Autonomy of a State in a Federation

$129.99

New Knowledge in Information Systems and Technologies

$219.99

Learn About: The Five Senses: Tasting

$5.24

Involving Methods in Youth Research

$169.99

Recent advances in crop protection

$169.99

Reverse Osmosis Seawater Desalination Volume 2

$249.99

Towards Hybrid and Adaptive Computing

$129.00

Concise Encyclopedia of Plastics

$329.99

IT-Lsungen auf Basis von SysML und UML

$29.99

HCI International 2022 Posters

$109.99

The Arrival (Hardcover)

$16.49

Youth Ethnic and National Identity in Bosnia and Herzegovina

$109.99

Fault-Tolerant Message-Passing Distributed Systems

$84.99

Geld und Whrung

$59.99

Entwicklung von Verfahren zur Terminplanung und -steuerung bei flexiblen Montagesystemen

$69.99

Nonlinear Excitations in Biomolecules

$54.99

Femtosecond Laser Micromachining

$299.99

Kriminalpolitik

$79.99

Jevons' Paradoxes

$49.99

Fourier Transform Infrared Characterization of Polymers

$119.99

The Good War

$54.99

Physikalisches Wrterbuch

$39.99

Captain Underpants and the Preposterous Plight of the Purple Potty People (#8) (Color Edition) (Hardcover)

$7.49