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Qualittsmanagement in Handelsunternehmen

Qualittsmanagement in Handelsunternehmen

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783790810028
Condition
New
Product Description

In ber 30 Handelsunternehmen wurden Manahmen und Techniken zur Einfhrung und Umsetzung eines umfassenden Qualittsmanagementsystems erprobt und die Erfahrungen in diesem Leitfaden zusammengefat. Das betrifft Methoden zur Analyse des Ist-Zustandes, die Formulierung des Soll-Zustandes hinsichtlich Qualittspolitik und -zielen, Fhrungsaufgaben und -inhalten, den Aufbau qualittsfrdernder Strukturen, die Bereitstellung von Ressourcen und Mitarbeiterpotentialen, die Darstellung der Leistung nach innen und auen, die Beschaffung und Auftragsabwicklung, die Erfassung und Einflunahme auf die Kunden- und Mitarbeiterzufriedenheit sowie die Geschftsergebnisse.

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