Compare Prices | Create Shopping Lists with Price Drop Alerts | Set Coupons, Promo Codes & Sales Alerts | Get Access to Exclusive Deals and Much More... All in One Place | Read all about it here

Practical Handbook of CUSTOMER SERVICE OPERATIONS

Practical Handbook of CUSTOMER SERVICE OPERATIONS

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9781461316459
Condition
New
Product Description

Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.

Available Colors
Available Sizes
1 Offer Price Range: $169.00 - $169.00
BEST PRICE

Single Product Purchase

$169.00
@ Link.springer.com     BUY Now

Price Comparison

Seller Contact Seller List Price On Sale Shipping Best Promo Final Price Volume Discount Financing Availability Seller's Page
BEST PRICE
1 Product Purchase
@ Link.springer.com
Contact Store Call Store Contact Support
$169.00 $169.00

$169.00
See Site In stock Visit Store

Similar Products

Intelligent Decision Making in Quality Management

$109.99

Disaster, Governance and Development

$119.99

The Scottish Enlightenment and Hegels Account of Civil Society

$169.00

Competition, Innovation and the Microsoft Monopoly: Antitrust in the Digital Marketplace

$169.99

Spatial Data Management

$29.99

Genetics, Evolution and Radiation

$249.99

Closing the Gap Between Practice and Research in Industrial Engineering

$219.99

Making Sense of Constitutional Monarchism in Post-Napoleonic France and Germany

$39.99

Targeted Learning in Data Science

$129.99

A Modern Course in Aeroelasticity

$219.00

Baby Faces Collection 2 (Birth - 12 months)

$103.95

Search Based Software Engineering

$54.99

Spectroscopy of Light and Heavy Quarks

$39.99

Intermittent and Periodic Fasting, Aging and Disease

$199.99

The Non-Linear Field Theories of Mechanics / Die Nicht-Linearen Feldtheorien der Mechanik

$84.99

IoT and WSN based Smart Cities: A Machine Learning Perspective

$129.00

Cardiovascular Disease in the Elderly

$129.00

Gamma-Ray Astronomy

$109.99

Principles and Applications of X-ray, Light and Neutron Scattering

$219.99

Oxygen Complexes and Oxygen Activation by Transition Metals

$84.99

Folter in Diktaturen und Demokratien

$89.99

Redefining German Health Care

$64.99

Global Value Chains in Latin America

$169.99

Pattern Recognition

$119.99

Nationality, Citizenship and Ethno-Cultural Belonging

$54.99

Ernhrung und Fasten als Therapie

$74.99

Mary I in Writing

$159.99

Secure IT Systems

$54.99

Conceptual Modeling

$39.99

Europa von A bis Z

$29.99

In Sync

$54.99

Intelligent Robotics and Applications

$89.99

The Haptic Aesthetic in Samuel Becketts Drama

$54.99

Imagining Outer Space

$44.99

Computer and Information Science

$109.99

Three Decades of Enterprise Culture?

$54.99

International Yearbook of Nephrology 1993

$39.99

Advances in Urban Stormwater and Agricultural Runoff Source Controls

$109.99

Handbook of Image-Guided Brachytherapy

$129.00

Rheology of Fluid, Semisolid, and Solid Foods

$179.99