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Kapazittsmanagement von Dienstleistungsunternehmungen

Kapazittsmanagement von Dienstleistungsunternehmungen

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783824467723
Condition
New
Product Description

Das Kapazittsmanagement im Dienstleistungssektor steht vor der Aufgabe, den Konflikt zwischen Leerkosten des Anbieters aufgrund nicht ausgelasteter Potentiale einerseits sowie Wartezeiten und Qualittseinbuen fr den Nachfrager infolge berlasteter Potentiale andererseits zu lsen. Die Frage, ob es im Einzelfall lohnend ist, die Kapazitt zu erweitern, um Verzgerungen zu vermeiden, lt sich mit Hilfe mathematischer Verfahren meist nur unzureichend beantworten, da Kunden nicht wie kalkulierbare Produktionsfaktoren betrachtet werden knnen. Matthias Schnittka untersucht die Konsequenzen der Integrativitt fr strategische und operative Kapazittsentscheidungen im Dienstleistungssektor. Der Autor entwickelt ein Modell, das sowohl die Bedrfnisse des Kunden als auch die Anforderungen des Anbieters zusammenfhrt, und zeigt, wie die Kapazittsziele der Marktteilnehmer miteinander harmonisiert werden knnen.

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