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Qualittsfehlercontrolling fr Dienstleistungen im Investitionsgterbereich

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Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783824473663
Condition
New
Product Description

Dienstleistungen im Investitionsgterbereich sind im Gegensatz zu rein konsumtiven Dienstleistungen selten Gegenstand von Forschungsarbeiten. Die bisher erschienenen Publikationen beziehen sich vor allem auf die Programmpolitik sowie die Ermittlung der strategischen Bedeutung. Vernachlssigt wurde bisher das weite Themenfeld der Qualitt fr diesen Dienstleistungstyp. Stephan A. Dauben entwickelt im Rahmen der koordinationsorientierten Controllingkonzeption verschiedene Instrumente zur Steuerung der Qualitt unter besonderer Bercksichtigung des Qualittsfehlers fr den Technischen Kundendienst (TKD) als typische Leistungsform im Dienstleistungsspektrum eines Investitionsgterherstellers.

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