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Zahlungsbereitschaft fr Remote Services

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Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783834945051
Condition
New
Product Description

Eine kundenorientierte Gestaltung von Remote Services einschlielich einer nutzenbezogenen Preisbestimmung gewhrleistet die erfolgreiche Etablierung dieser innovativen Dienstleistungsform. Jrg Dauner leitet anhand eines Praxisbeispiels aus dem Maschinen- und Anlagenbau die nutzenbestimmenden Dienstleistungsbestandteile von Remote Services ab. Innerhalb dieser konzeptionellen Phase setzt er sich intensiv mit der Mitwirkung des Kunden und damit verbundener Unsicherheiten auseinander. Auf Grundlage einer Conjoint-Analyse werden die theoretischen Erkenntnisse empirisch berprft und eine zielgruppenspezifische Bestimmung der Zahlungsbereitschaft fr Remote Services vorgenommen. Die empirischen Erkenntnisse liefern fr die Praxis einen wichtigen Beitrag fr die zuknftige Angebotsgestaltung von Remote Services und bieten einen Ansatzpunkt fr weitere Forschungsvorhaben.

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