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Konsequenzen der Prmieneinlsung in Kundenbindungsprogrammen

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Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783658121693
Condition
New
Product Description

Auf Basis verhaltenswissenschaftlicher Theorien leitet Marc Schnring Hypothesen zur Wirkung der Prmieneinlsung auf die Kundenbindung ab. Er berprft diese mittels einer Feldstudie mit realen Verhaltensdaten und eines Laborexperiments empirisch. Der Autor weist den positiven Einfluss der Prmieneinlsung auf die Kundenbindung nach und zeigt, dass der Effekt der Prmieneinlsung von bestimmten Kundencharakteristika sowie von dem relativen Anteil der eingelsten Prmienpunkte abhngt.

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