Compare Prices | Create Shopping Lists with Price Drop Alerts | Set Coupons, Promo Codes & Sales Alerts | Get Access to Exclusive Deals and Much More... All in One Place | Read all about it here

Weiterempfehlungen mit Service-Recovery

Weiterempfehlungen mit Service-Recovery

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783658220631
Condition
New
Product Description

Auf Basis theoretischer Anstze leitet Jana Wies Hypothesen zu dem Sender-Empfnger-Vergleich von Weiterempfehlungen mit Service-Recovery her. Sie berprft die Hypothesen mithilfe einer Befragung mit realen Weiterempfehlungen und zwei experimentellen Studien empirisch. Die Autorin zeigt, dass Empfnger die Weiterempfehlungen negativer wahrnehmen als Sender, wenn diese Service-Recoverys enthalten. Dieser Effekt wird verstrkt durch die Schwere des Dienstleistungsfehlers und verringert durch die Beziehungsstrke zwischen dem Sender und dem Unternehmen.

Available Colors
Available Sizes
1 Offer Price Range: $44.99 - $44.99
BEST PRICE

Single Product Purchase

$44.99
@ Link.springer.com     BUY Now

Price Comparison

Seller Contact Seller List Price On Sale Shipping Best Promo Final Price Volume Discount Financing Availability Seller's Page
BEST PRICE
1 Product Purchase
@ Link.springer.com
Contact Store Call Store Contact Support
$44.99 $44.99

$44.99
See Site In stock Visit Store

Similar Products

The Chinese Oil Industry

$54.99

Nuclear Structure Study with Neutrons

$109.99

Handbuch Simulationsanwendungen in Produktion und Logistik

$69.95

Recent Advances in Differential Equations and Applications

$109.99

Multimedia Forensics

$49.99

Generic Multi-Agent Reinforcement Learning Approach for Flexible Job-Shop Scheduling

$54.99

Cyber-Physical Systems of Systems

$59.99

Scientific Computing in Electrical Engineering

$169.99

Solar System Magnetic Fields

$109.99

Echoes of Opera in Modern Italian Poetry

$99.99

Cerebellum and Neuronal Plasticity

$84.99

Being an Early Career Feminist Academic

$32.99

Support Work Relationships

$54.99

Optimal Estimation in Approximation Theory

$39.99

Enjoying Natural Computing

$39.99

Radiologic exploration of impotence

$54.99

The Lfe-changng Impact of Vktor Frankl's Logotherapy

$39.99

University English for Academic Purposes in China

$54.99

Elemente der Fnften Hauptgruppe

$59.99

An Accompaniment to Higher Mathematics

$59.95

Advances in Information Retrieval

$109.99

Primer of Cancer Management

$39.99

Psychological Approach to the Rehabilitation of Coronary Patients

$109.99

Change Management und Agilitt

$49.99

Managing Climate Change and Sustainability through Behavioural Transformation

$139.99

Advances in MALDI and Laser-Induced Soft Ionization Mass Spectrometry

$109.99

Biological Warfare Against Crops

$54.99

Das Fremde im Kontext sprachlich-kultureller Diversitt

$59.99

The History of Medical Informatics in the United States

$54.99

Psychische Erkrankungen in der Autismus-Therapie

$64.99

Sozial-emotionale Kompetenzentwicklung

$17.99

Distribution-Free Methods for Statistical Process Monitoring and Control

$84.99

Chembiomolecular Science

$169.00

Advanced Gear Engineering

$249.99

Space Program Management

$169.99

Increasing Naturalness and Flexibility in Spoken Dialogue Interaction

$199.99

Fundamental Interactions

$169.99

Teaching and Learning in Lower Secondary Schools in the Era of PISA and TIMSS

$54.99

Logische und Methodische Grundlagen der Programm- und Systementwicklung

$37.99

Magnetism in the Solid State

$54.99