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Die Wirkungen von Bonusprogrammnetzwerken auf das Cross-Buying-Verhalten

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Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783835001015
Condition
New
Product Description

Als Instrument zur Kundenbindung erfreuen sich Bonusprogramme in der Praxis wachsender Beliebtheit. Mehrere Unternehmen unterschiedlichster Branchen etablieren eigene Programme oder beteiligen sich an unternehmensbergreifenden Programmen, so genannten Bonusprogrammnetzwerken. Neben der Kundenbindung versprechen sich die Betreiber positive Effekte fr den Absatz zustzlicher Produkte. Thomas Funk analysiert die Wirkung von Bonusprogrammnetzwerken auf das Cross-Buying-Verhalten von Kunden der beteiligten Unternehmen und untersucht, welche Determinanten die Nutzung solcher Programme bestimmen. Die Ergebnisse einer empirischen Untersuchung im deutschen Einzelhandel belegen die positive Auswirkung von Bonusprogrammnetzwerken auf den Kauf zustzlicher Produktgruppen der teilnehmenden Unternehmen und legen anstelle rein monetr ausgerichteter Bonusprogramme die Bercksichtigung hedonistischer Leistungsmerkmale bei der Gestaltung der Programme nahe.

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