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The Influence of Culture and Personality on Customer Satisfaction

The Influence of Culture and Personality on Customer Satisfaction

Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783658125561
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New
Product Description

Franziska Krger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models' variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.

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