Copied IS-gesttztes Prozessmanagement
IS-gesttztes Prozessmanagement
Prozessmanagement, das kontinuierliche Messen und Verbessern der Geschftsprozesse, ist eine logische Fortsetzung des Business Engineering. In der Praxis sind jedoch nur wenige erfolgreiche Anwendungen bekannt: Den Konzepten fehlt es an hinreichender Operationalisierung, der Mangel an Daten begrenzt den theoretischen Nutzen. Sebastian Muschter zeigt Methoden zur Erschlieung der Prozessdaten auf, die in den Informationssystemen zur Verfgung stehen. Messungen werden zu Fhrungsgren verdichtet, mit den Werten anderer Unternehmen verglichen und zum Ausgangspunkt einer detaillierten Schwachstellenanalyse. So wird das IS-gesttzte Prozessmanagement zum Schlssel von Prozessoptimierung, Performance Measurement, Benchmarking und Balanced-Scorecard-Initiativen.
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