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Wer dient, verdient!

Wer dient, verdient!

Brand
Springer Nature
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N/A
Part Number
0
GTIN
9783322828040
Condition
New
Product Description

Verbraucher entscheiden mit ihrem Geld, welche Unternehmen am Markt berleben. Da Produkte und Dienstleistungen einer Branche nahezu identisch sind, sichert der individuelle Dienst am Kunden - die Kundennhe, die sich durch das gesamte Unternehmen hindurchzieht - den Markterfolg und erffnet Zukunftschancen. Dieser Leitfaden zeigt, worauf es bei der Kundenorientierung fr den einzelnen Mitarbeiter und fr das Unternehmen als Ganzes ankommt und entwickelt eine systematische Service-Strategie. Praktische Beispiele und Checklisten helfen Firmeninhabern und Mitarbeitern gleichermaen bei der konsequenten Umsetzung.

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