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Dienstleistungs-Management

Dienstleistungs-Management

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Springer Nature
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GTIN
9783322829023
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Product Description

Wer Service und Dienstleistung als Chance erkennt und nutzt, kann beim Kunden Punkte gutmachen und Konkurrenten hinter sich lassen. Ein grundlegendes Werk zum Dienstleistungsmanagement.

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