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Kundenorientiert kommunizieren
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Cam-Mai Nguyen gibt in diesem Ratgeber praktische Tipps fr den allgemeinen Umgang mit dem Kunden, liefert konkrete Beispiele zur Kommunikation per Telefon, E-Mail oder Fax und erteilt Ratschlge fr die Behandlung mndlicher und schriftlicher Beschwerden. Anschaulich, praxisnah und unterhaltsam!.
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