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Organisations-Management in Dienstleistung und Verwaltung
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Kundenorientierung ist zu einem entscheidenden Wettbewerbsfaktor geworden. Das verndert auch das Organisationsmanagement von Dienstleistungsunternehmen und Verwaltung. Insbesondere die softwareuntersttzte Durchfhrung komplexer Organisationsvorhaben trgt zu einer dauerhaften Verbesserung des Qualittsmanagements bei. Die beiden Organisationsexperten Bokranz und Kasten beschreiben diese Vernderungen anhand vieler Beispiele aus dem betrieblichen Alltag. Im Vordergrund stehen praxisrelevante Organisationsmethoden und -instrumente in ffentlichem Dienst, Finanzdienstleistungssektor, Handel und Verwaltung von Industriebetrieben. Besonders interessant: die Vorstellung eines neuen Ansatzes des Produktivitts-Controllings. Die 4. Auflage enthlt wiederum Ergnzungen und Aktualisierungen.
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