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Maximale Kundennhe am Telefon
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Product Details
Sie arbeiten viel am Telefon und beherrschen zentrale Gesprchstechniken. Doch Sie wollen noch professioneller werden? Maximale Kundennhe am Telefon vermittelt Ihnen, wie Sie die Qualitt Ihrer Kundenbeziehungen nachhaltig verbessern. In diesem Buch erfahren Sie, wie Sie Ihre Stimme wirkungsvoller einsetzen, Hemmschwellen berwinden und Ihren Atemtyp fr sich nutzen. Zudem trainieren Sie Ihre Intuition und lernen, sich auf verschiedene Menschentypen am Telefon einzustellen. Dadurch schaffen Sie Kundennhe, bleiben Ihren Gesprchspartnern in bester Erinnerung, haben Freude und mehr Erfolg in Ihren Gesprchen. Sehr ntzlich sind die vielen praktische bungen sowie der kompakte Workbook-Teil.
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