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Verhandeln als Kommunikationskompetenz
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Dr. Urs Alter gibt einen berblick zu Kommunikationskompetenzen und macht mit vielen praktischen Hinweisen Mut, durch Verhandeln Lsungen bei unterschiedlichen Standpunkten zu suchen. Verhandlungen sind in der Beziehung zwischen Menschen alltglich. Da sie jedoch immer konflikthaft sind und ein breites Repertoire an Kommunikationskompetenzen erfordern, vermeiden viele Menschen Verhandlungen. Dieses Essential zeigt, dass erfolgreiches Verhandeln gelernt werden kann und nicht Reprsentanten von Interessengruppen und hochrangigen Akteuren der Gesellschaft vorbehalten ist.
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