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Interkulturelle Gesprchsfhrung
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Wir alle kommen mit der Superdiversitt der Gesellschaft in Kontakt, die zeigt, wie geschichtet, kontextabhngig und vernderlich sich Menschen sozial organisieren und identifizieren. Kulturelle Identitt ist schon lange nicht mehr nur mit der nationalen Herkunft identisch, Autochthone und Migranten aus zahlreichen Herkunftslndern haben jeweils ihre eigene Vielfalt an Bevlkerungsgruppen und sozialen Kategorien. Was bedeutet diese Superdiversitt fr die professionelle Kommunikation? Edwin Hoffman bietet in diesem essential mit vielen Beispielen einen innovativen Ansatz, der auf zwischenmenschlicher Kommunikation und nicht auf der Begegnung von Kulturen basiert. Das TOPOI-Modell enthlt Handlungsstrategien zur Reflexion und berbrckung von Kommunikationsunterschieden.
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