Copied Recovery Management in Business-to-Business Markets
Recovery Management in Business-to-Business Markets
The book is related to the handling of product and service failures in business-to-business markets. The concept of recovery management embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian Dscher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets.
Price Comparison
| Seller | Contact Seller | List Price | On Sale | Shipping | Best Promo | Final Price | Volume Discount | Financing | Availability | Seller's Page |
|---|---|---|---|---|---|---|---|---|---|---|
|
BEST PRICE 1 Product Purchase
|
|
$39.99 | $39.99 |
|
$36.00 | See Site | In stock | Visit Store |
Reviews
Questions & Answers
Introduction to Virology
$109.99
Digital Signage am Point of Sale
$49.99
Egalitarian Politics in the Age of Globalization
$34.99
Practitioners Guide to Psychoactive Drugs for Children and Adolescents
$99.99
Somatic Stem Cells
$89.00
The Political Economy of Non-Western Migration Regimes
$49.99
Public Affairs Management in Japan
$64.99
Excel 2019 for Social Work Statistics
$89.99
Temperaturmessungen an einem einstufigen, luftgekhlten 4-Zylinder-Kolbenkompressor mit Khlgeblse
$49.99
Zur Ontologischen Frhgeschichte von Raum Zeit Bewegung
$64.99
Internet Programming Languages
$54.99
Rethinking Identities in Contemporary Pakistani Fiction
$39.99
Unternehmensforschung und Absatzplanung
$59.99
Creating Infographics with Adobe Illustrator: Volume 2
$39.99
New Perspectives on the War Film
$129.99
Umberland
$7.49
Chronic Fatigue Syndrome
$39.99
Health in Diversity Diversity in Health
$89.99
Arbeit im Spannungsfeld von Gesellschaft und Individuum
$44.99
Speaking the Unspeakable
$39.99
Frontiers in Quantum Systems in Chemistry and Physics
$169.00
Kompakt erzeugte Vektorrume und Analysis
$19.99
Fiscal Implications of an Aging Population
$84.99
Uncovering CP Violation
$129.00
The Palgrave Handbook of Childhood Studies
$169.99
The Self and its Defenses
$54.99
Embryonic Stem Cell Protocols
$89.00
Adalbert Stifter
$59.99
Die Wissensmacher
$59.99
Agent-Based Approaches in Economic and Social Complex Systems IV
$169.99
Identitt und Stigma-Management von homosexuellen Fhrungskrften
$74.99
Mathematische Analyse der Formalstruktur von Musik
$59.99
Jamaicas Evolving Relationship with the IMF
$99.00
Themes from Klein
$109.99
Multivariate, Multilinear and Mixed Linear Models
$199.99
Familienpolitik vor Ort
$64.99
Aufladung der Verbrennungskraftmaschine
$119.99
Digital Transformation and Global Society
$54.99
The European Union and the Council of Europe
$39.99
Safe Comp 95
$54.99
