Copied Arbeitsbedingter Stress in Callcentern
Arbeitsbedingter Stress in Callcentern
Tobias Staiger widmet sich in diesem Buch anhand einer empirischen Analyse der Callcenter-Ttigkeit der Bedeutung von gender in der Entstehung und Bewltigung von arbeitsbedingtem Stress. Er zeigt auf, dass Geschlechtsunterschiede in den Lebens- und Arbeitswirklichkeiten vorliegen, aus denen spezifische Belastungen und Ressourcen resultieren. Die derzeitigen Erklrungsmodelle der Stress- und Bewltigungsforschung fokussieren lediglich den arbeitsweltlichen Kontext, ohne die Interdependenzen mit auerberuflichen Rahmenbedingungen einzubeziehen. Abschlieend formuliert der Autor Empfehlungen fr eine geschlechtsreflektierte, betriebliche Gesundheitsfrderung.
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