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Der Kundenversteher
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Dieses Arbeitsbuch bietet Finanzberatern die notwendige Untersttzung, um den vernderten Ansprchen ihrer Kunden und den steigenden Qualittsanforderungen gerecht zu werden. Es werden Grundlagen im kommunikativpsychologischen wie im praktisch-beratenden Bereich vermittelt. Der dafr notwendige Lern- und Vernderungsprozess erfolgt mit Leichtigkeit, Spa und Kreativitt. Zahlreiche Arbeitshilfen und Checklisten fr den tglichen Einsatz sowie Fragenkataloge zum Nachschlagen machen das Buch zum unverzichtbaren Freund im Taschenformat. Neu in dieser zweiten Auflage: So schaffen Sie es, Einwnden im Kundengesprch souvern zu begegnen.
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