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Effizienzanalyse von Dienstleistungsproduktionen

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Springer Nature
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N/A
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9783658143220
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Product Description

Regina Schlindwein analysiert die Erstellung von Dienstleistungen aus produktionstheoretischer Sicht und entwickelt neue Methoden zur Effizienzmessung, die den Einfluss externer Faktoren bercksichtigen. Durch die Effizienzbeurteilung deckt die Autorin Leistungsdefizite einzelner Dienstleistungsanbieter auf, die den Ausgangspunkt fr mgliche Leistungsverbesserungen darstellen. Da die Dienstleistungsproduktionen stochastisch sind, werden sie durch multivariat verteilte Aktivitten beschrieben, sodass zur Berechnung der Effizienzmae Methoden der stochastischen mathematischen Programmierung, insbesondere das Chance Constrained Programming, zum Einsatz kommen.

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