Copied Service Engineering
Service Engineering
Das Buch beleuchtet aktuelle Herausforderungen des Service Engineerings und zeigt dessen Entwicklung im Kontext digitaler Service-Systeme sowie Chancen und Mglichkeiten, die digitale Dienstleistungsangebote und vernetzte Lsungen bieten. Wissenschaftliche Ausfhrungen werden durch praxisorientierte Beispiele, welche die Anwendung der Lsungsanstze und Methoden demonstrieren, ergnzt. Damit betrachten die Autoren dieses Sammelbands einerseits die Evolution der systematischen Dienstleistungsentwicklung in Theorie und Praxis und stellen andererseits aktuelle Forschungsthemen und Entwicklungstendenzen vor. Dazu ziehen die Herausgeber Arbeiten der Partner des Forschernetzwerkes FOKUS Service Engineering heran. Die Beitrge sprechen sowohl Wissenschaftler als auch Vertreter der Praxis an.
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