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Notfallmanagement in Kommunikationsnetzen
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Dieses Buch geht ber IT-Notfallmanagement hinaus. Insbesondere werden betrachtet: Risikoklassifizierungen, Notfallklassifizierungen, Handlungsoptionen und Krisenmanagement vor dem besonderen Hintergrund des Einsatzes von Kommunikationsnetzen. Die Kernprozesse wie Sales, Service Provisioning, Service Assurance, Billing etc. sowie die Hauptaufwandstreiber werden im Rahmen des Notfallprozessmanagements abgehandelt. Die fr Kontinuitt erforderlichen Service Level Agreements (SLAs) werden vorgestellt. Am Beispiel der Ersatzteillogistik fr Kommunikationsnetze wird die Umsetzung der SLAs aufgezeigt. Schlielich bietet das Werk Anleitungen und Hinweise zur Erstellung von Notfallkonzepten, Notfallleitlinien und -handbchern.
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