Compare Prices | Create Shopping Lists with Price Drop Alerts | Set Coupons, Promo Codes & Sales Alerts | Get Access to Exclusive Deals and Much More... All in One Place | Read all about it here

Performance Analysis and Optimization of Inbound Call Centers

Performance Analysis and Optimization of Inbound Call Centers

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783540008125
Condition
New
Product Description

The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This book describes mathematical methods and algorithms to relate the number of agents and telephone trunks of a given call center configuration to technical as well as economic performance measures. This book has been accepted as a PhD thesis in Business Administration at the Technical University of Clausthal, Germany. I am indebted to many people for their support during the process of writing this thesis. First of all, I would like to thank my advisor, Prof. Dr. Stefan Helber, for motivating my research to call center related problems. He gently pushed me in fruitful directions and encouraged me to strike a balance between mathematical results and economic implications. Many other helpful suggestions came from him, and his constructive comments on draft versions of this book are invaluable. I am thankful to him and to Prof. Dr. Rolf Schwinn for refereeing this thesis.

Available Colors
Available Sizes
1 Offer Price Range: $84.99 - $84.99
BEST PRICE

Single Product Purchase

$84.99
@ Link.springer.com     BUY Now

Price Comparison

Seller Contact Seller List Price On Sale Shipping Best Promo Final Price Volume Discount Financing Availability Seller's Page
BEST PRICE
1 Product Purchase
@ Link.springer.com
Contact Store Call Store Contact Support
$84.99 $84.99

$84.99
See Site In stock Visit Store

Similar Products

Zwischenmenschliche Beziehungen im Zeitalter des Digitalen

$69.99

Soul Mate Biology

$119.99

COVID-19 Epidemiology and Virus Dynamics

$139.99

Statics of Historic Masonry Constructions

$199.99

Hierarchische Personaleinsatzplanung in Wirtschaftsprfungsgesellschaften

$59.99

The Settler Colonial Present

$99.99

Recent Trends in Data Type Specification

$54.99

Critical Infrastructures at Risk

$169.99

Histological Diagnosis of Implant-associated Pathologies

$27.99

Institutionenkonomische Fundierung effizienter Geldpolitik

$69.95

Spain in the E.U. The Road to Economic Convergenc

$109.99

Refashioning Iran

$109.99

Cold Chain Management

$39.99

Critical Stability Constants

$109.99

Strukturforschung und Gemeindeplanung

$44.99

The Later Fiction of Nadine Gordimer

$169.99

Analysis, Partial Differential Equations and Applications

$169.99

Design of Low-Voltage, Low-Power Operational Amplifier Cells

$219.99

Global Warming

$84.99

DDR-Nostalgie

$79.99

Protein Tyrosine Phosphatases in Cancer

$129.00

Mathematische Rtsel und Probleme

$54.99

Robust Intelligent Systems

$129.00

Soziale Lagen in der Bundesrepublik Deutschland

$59.99

Probiotics in Pediatric Medicine

$169.99

Kurzlehrbuch Planung

$69.95

Benchmarking, Temporal Distribution, and Reconciliation Methods for Time Series

$84.99

Data Science and Multiple Criteria Decision Making Approaches in Finance

$99.99

Semantic Systems. The Power of AI and Knowledge Graphs

$59.99

Breast Reconstruction

$259.00

Advances in Industrial Design

$219.99

Computer Vision ECCV 2018

$109.99

Fracture, Fatigue, Failure and Damage Evolution, Volume 7

$129.00

Industrial Measurements in Machining

$109.99

FM'99 - Formal Methods

$109.99

Hypervirial Theorems

$109.99

Fortschritte und Probleme in der Therapie Innerer Krankheiten

$59.99

Post Keynesian Monetary Economics

$49.99

Dynamic Analysis of Switching-Mode DC/DC Converters

$39.99

Sugar

$5.21