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Entwicklung IT-basierter Dienstleistungen

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Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783790819441
Condition
New
Product Description

Egal ob es um multimediale Lernangebote per Internet, moderne Logistikdienstleistungen oder komplexe Versicherungsangebote geht: Die passende Software wird fr Dienstleister zunehmend zum Erfolgsfaktor. Dies gilt sowohl fr Untersttzungssysteme im Back-Office-Bereich als auch fr die Interaktion mit dem Kunden im Front-Office-Bereich. Wachsender Zeit- und Kostendruck sowie hohe Qualittsanforderungen unterstreichen zustzlich die Notwendigkeit einer integrierten Entwicklung von Software und Services. Dennoch fehlten bisher in der Dienstleistungswirtschaft exemplarische Vorgehensweisen, Methoden und Werkzeuge. Diese Problematik aufgreifend prsentieren die Autoren das im Forschungsprojekt ServCASE entstandene Referenzmodell fr das Co-Design von Software und Services. Insbesondere umfasst das Referenzmodell Vorgehensweisen, Methoden und die Beschreibung einer werkzeuguntersttzten Entwicklungsplattform. So vermittelt das Buch neben den theoretischen Grundlagen die praktische Anwendung der Methode.

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