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Serviceorientierung im Unternehmen

Serviceorientierung im Unternehmen

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783834985774
Condition
New
Product Description

Es ist seit langem bekannt, dass die Serviceorientierung von Mitarbeitern und ein entsprechendes Verhalten im Kontakt mit externen Kunden nur zu erwarten sind, wenn unternehmensintern entsprechende Rahmenbedingungen hergestellt werden. In 22 Beitrgen beantworten renommierte Autoren, was genau unter Serviceorientierung im Unternehmen zu verstehen ist und wie ein Konzept der internen Serviceorientierung realittsgerecht verwirklicht werden kann.

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