ITIL 2011 At a Glance

Name: ITIL 2011 At a Glance
Brand: Springer Nature
SKU: 9781461438960
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Product Details

Brand

Springer Nature

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GTIN

9781461438960

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New

Product Description

"ITIL 2011 At a Glance" is an important update to the internationally-recognized ITIL best practices for IT Service Management. "ITIL 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk references unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL implementation.

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