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Exploring Service Productivity

Exploring Service Productivity

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783658230357
Condition
New
Product Description

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

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