Driving Networked Service Productivity

Name: Driving Networked Service Productivity
Brand: Springer Nature
SKU: 9783658295806
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Product Details

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Springer Nature

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9783658295806

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New

Product Description

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

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