Compare Prices | Create Shopping Lists with Price Drop Alerts | Set Coupons, Promo Codes & Sales Alerts | Get Access to Exclusive Deals and Much More... All in One Place | Read all about it here

Online Customer Loyalty

Online Customer Loyalty

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9783824479108
Condition
New
Product Description

Over the last few years, companies paid more attention to managing custo mer relationships both effectively and efficiently. Among others, this led to an increased use of so-called self-service technologies (SSTs). For example, financial services are provided at lower costs and in an effective way through ATMs, airlines encourage their customers to use check-in machines, and on line retailers offer advice through low-cost media only. Such SSTs require hardly any personnel, and the customer him/herself so to say designs and provides the service. This development is reinforced by new telecommunica tion media and information technologies as well as by the increased diffusion of the Internet. Given that services play an important role in retaining custo mers, both academics and practitioners are interested in the question of how an increased use of SSTs affects repeat purchase behavior and the attitude of customers. From an theoretical point of view, only a few publications focused on the effects of customer satisfaction, SST quality, trust, self-stated behavi or, evaluation of a company's complaint management, customer knowledge about a firm's products and past purchasing behavior on repeat purchase in tentions and repatronage. This literature gap is prevalent both conceptually and empirically. Roberta Nacif, who submitted this book as her dissertation at WHU (Otto Beisheim Graduate School of Management), filled some of this gap with her work.

Available Colors
Available Sizes
1 Offer Price Range: $84.99 - $84.99
BEST PRICE

Single Product Purchase

$84.99
@ Link.springer.com     BUY Now

Price Comparison

Seller Contact Seller List Price On Sale Shipping Best Promo Final Price Volume Discount Financing Availability Seller's Page
BEST PRICE
1 Product Purchase
@ Link.springer.com
Contact Store Call Store Contact Support
$84.99 $84.99

$84.99
See Site In stock Visit Store

Similar Products

Erfahrung und Ausdruck

$179.99

World Peace and the Developing Countries

$44.99

The Politics of Horror

$89.00

Literacy Walks (30-copy pack)

$809.70

Spanen

$54.99

Algorithms - ESA 2014

$54.99

Celebral Contusions, Lacerations and Hematomas

$39.99

Progress in Soil Zoology

$39.99

Clinical Ophthalmic Oncology

$129.99

Visual Complex Functions

$54.99

Microencapsulation

$39.99

Alterity and Capitalism in Speculative Fiction

$99.00

Handbook of Vocational Education and Training

$549.99

PID Control for Multivariable Processes

$84.99

Anwendung der Mikro-Rntgenfluoreszenzanalyse zur Untersuchung von Reaktionszonen in feuerfesten Bau

$49.99

Animal Influenza Virus

$169.99

Die Lehre von den Pupillenbewegungen

$69.99

Wirtschafts- und Organisierte Kriminalitt

$17.99

G-Functions and Geometry

$69.99

Clinical Text Mining

$59.99

Late Quaternary Sea-Level Correlation and Applications

$39.99

Solar-Terrestrial Environmental Prediction

$89.00

Harnessing the Potential of Digital Post-Millennials in the Future Workplace

$54.99

Cooperation in Research and Development

$219.99

Technology and Markets for Knowledge

$169.99

Long-term Perspective in Coastal Zone Development

$109.99

Tsunami!

$5.21

Outsourcing von CRM-Prozessen

$79.95

Analysis of Images, Social Networks and Texts

$54.99

Theorizing Practice

$54.99

The Influenza Virus Hemagglutinin

$39.99

Sustainable Aviation

$139.99

Beginning Game Development with Amazon Lumberyard

$39.99

Die Lthrohranalyse

$59.99

Service- und Ereignisorientierung im Contact-Center

$59.99

The Ecology of Predation at the Microscale

$109.99

Hegel's Systematic Contingency

$54.99

Transvaginal Colour Doppler

$54.99

Solar System

$14.95

Rehabilitation of Sports Injuries

$129.99