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Die strategische Manipulation der elektronischen Mundpropaganda

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Springer Nature
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N/A
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GTIN
9783658042905
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New
Product Description

Die elektronische Mundpropaganda beeinflusst mageblich die Erwartungsbildung der Konsumenten, sodass Firmen starke Anreize haben, die Informationskanle strategisch zu manipulieren. Friedrich Droste erforscht die bislang in der theoretischen Forschung unbeachtete Manipulationsstrategie des inversen Good-mouthing, welche eine Erhhung der Produktbewertung des Konsumenten herbeifhrt. Die Manipulation induziert infolge berhhter Produkterwartungen eine starke Unzufriedenheit bei den Konsumenten und massive negative Mundpropaganda ber das Konkurrenzprodukt. Die spieltheoretische Analyse erffnet neue Perspektiven hinsichtlich des strategischen Firmenverhaltens und identifiziert bislang nicht beachtete Dynamiken.

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