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Der Kundenversteher
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In der aktuellen Diskussion um die Qualitt in der Beratung von Finanzdienstleistungenwnschen sichKundenberater konkrete praktische Anleitungen fr ihr tgliches Geschft in der Privatkundenberatung. Die Autoren - Uwe Niermann, Carmen Ziehe und Jrg Rosemann -bieten in diesemPraxisratgeber und Arbeitsbuchdie notwendigeUntersttzung, um die gewnschte Qualitt in der Beratung sicherstellen zu knnen.Es werden Grundlagen imkommunikativ-psychologischen wie im praktisch-beratendenBereich vermittelt. Mit zahlreichen Arbeitshilfen und Checklisten fr den tglichen Einsatz sowieFragenkatalogenzum Nachschlagen.
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