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Steuerung in Dienstleistungsnetzwerken

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Springer Nature
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N/A
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0
GTIN
9783658035549
Condition
New
Product Description

Die Sicherung und Verbesserung der Qualitt stellt einen wesentlichen Erfolgsfaktor fr Dienstleistungsnetzwerke dar. Dabei ist die Bercksichtigung der Zusammenhnge und Wechselwirkungen von besonderer Bedeutung. Angelehnt an den Design-Science-Prozess der Wirtschaftsinformatik konzeptualisiert Martina Meschke ein Qualittsinformationssystem, das die relevanten Ebenen eines Dienstleistungsnetzwerkes und die hier entstehenden Wechselwirkungen im Rahmen der Qualittssteuerung einbezieht. Die Arbeit ist in einen interdisziplinren Kontext zwischen Wirtschaftsinformatik-, Organisations- sowie Marketingforschung eingebettet. Die praktische Anwendbarkeit des Qualittsinformationssystems wird mittels sechs Fallstudien untersucht.

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