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Wirksame Kundenkommunikation
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Dieses essential gibt Ihnen das Handwerkszeug fr kundenfreundlichen Schreibstil, der sich positiv auf die Kundenbeziehung auswirkt und Ihr Business nach vorn bringt. Ob Brief, E-Mail oder Newsletter, ob B2B oder B2C: Sie lernen, wie Sie Ihre Message schnell, verstndlich und nahbar rberbringen und wie Sie lsungsorientiert auf Beschwerden antworten.
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