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Der Mythos vom Knig Kunde
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Das Thema Kundenorientierung ist ein Dauerbrenner. Klagen ber die mangelnde Dienstleistungsmentalitt in Deutschland gibt es gengend. Die Autoren whlen eine neue Sicht auf das Thema. Ihr Ansatz ist verblffend: Kundenorientierung lsst sich erst verwirklichen, wenn der Kunde nicht mehr zum Knig stilisiert wird. Als Vergleichsfolie dienen die Serviceparadiese USA und Japan.
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