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The DNA of Customer Experience

The DNA of Customer Experience

Brand
Springer Nature
Manufacturer
N/A
Part Number
0
GTIN
9780230500006
Condition
New
Product Description

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

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