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Innovationen im Kundendialog
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Innovationen im Kundendialog ist ein Pldoyer fr ein reales Marketing, welches sich auf reales Kundenverhalten sttzt. Viele Marketingkonzepte sind fein ausgedacht, aber sie zielen am Markt und Kunden vorbei. Mit Kunden im echten Dialog zu sein ist ein Anspruch und ein Erfolgsprinzip. An der Universitt St. Gallen haben sich Experten aus Forschung und Praxis unter der Leitung von Prof. Dr. Christian Belz mit 30 Partnerunternehmen das Ziel gesetzt, fr die Praxis relevante Innovationen im Kundendialog zu entwickeln.
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