Copied Operative Exzellenz in Retailbanken
Operative Exzellenz in Retailbanken
Dieses Buch basiert auf den Erfahrungen des Autobauers Toyota und ganz besonders darauf, die wirklichen Erfolgsfaktoren des Systems zu identifizieren, von denen Retailbanken lernen knnen, operative Exzellenz in einer ganz neuen Qualitt zu betreiben. Trotz aller Unterschiede zwischen den Produktionsprozessen in der Sachgterindustrie und in Dienstleistungsunternehmen arbeitet Klaus Rhr ntzliche Ansatzpunkte fr das Kreditgewerbe heraus, etwa, wenn es um die Anstrengungen zur systematischen Identifikation von Verschwendung, um die Qualifikation von Mitarbeitern und die Etablierung effizienter Strukturen geht.
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